Return Policy:

  • Eligibility: Only items purchased directly from Arcfomor are eligible for returns or exchanges. Products must be in brand new, unused condition with all original packaging and tags intact.
  • Timeframe: Customers have 30 days from the date of delivery to initiate a return or exchange request.
  • Exclusions: Certain items, such as clearance or final sale items, as well as promotional gifts, are not eligible for returns or exchanges.
  • Refund Process: Upon receipt and inspection of the returned item, refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on the part of Arcfomor. It is recommended to use a trackable shipping method for return shipments.

How to Return

1. Initiate Request: To begin the return process, customers must contact Arcfomor's customer support team within the 30-day return window. This can be done via email or through the online customer service portal.

2. Provide Details: Customers will need to provide their order number and details of the item(s) they wish to return. This information will assist in processing the return request efficiently.

3. Approval and Instructions: Once the return request is approved, customers will receive detailed instructions on how to proceed. This typically includes packaging the item securely and using the provided return shipping label.

4. Packaging: Carefully package the item(s) in their original packaging, ensuring they are protected during transit. Include any relevant documentation, such as the original order invoice or packing slip.

5. Shipping: Affix the provided return shipping label to the package and drop it off at the designated shipping location. Customers are responsible for covering the cost of return shipping, unless the return is due to a manufacturing defect or an error on the part of Arcfomor.

6. Confirmation: Once the returned item is received and inspected, customers will be notified of the status of their return. Refunds or exchanges will be processed accordingly, in accordance with Arcfomor's return policy.

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